In the lieu of the current development of the COVID-19 virus in Switzerland, we are closely monitoring the WHO’s recommendations and guidelines regarding the containment of COVID-19. We are following all guidelines from WHO and the local health authorities here in Switzerland.
The wellbeing of our guests and colleagues is of paramount importance and we are doing everything within our power to be fully aligned with the Swiss Federal Council’s containment strategy.
Our Cancellation Policy:
All individual bookings can be cancelled without any fee until 6pm the day prior to arrival. Please note: This policy does not apply to group bookings.
Our Commitment to Cleanliness:
High standards for hygiene and cleanliness are crucial and we are taking all extra steps to ensure the safety of our guests. We are working constantly to ensure the latest advice on hygiene and cleaning are met. We are carrying out on-going health and safety procedures that are designed to address a broad variety of viruses, including COVID-19.
These practices include:
Hand Hygiene: Thorough and regular handwashing is critical to prevent the spread of COVID-19. We remind all our colleagues daily that cleanliness starts with handwashing. The health and safety of our guests depends upon it.
Ongoing Training: all Hotel Metropole Geneve employees are completing enhanced COVID-19 awareness training.
Guest Bedrooms: Hotel Metropole Geneve uses cleaning and disinfecting procedures to clean rooms after each guest departs and before the next guest arrives, with cleaning products proved effective on the COVID-19 virus with special attention given to regularly touched objects.
Public Areas: Hotel Metropole Geneve has increased the frequency of cleaning and disinfecting in public areas, with a focus at front desk, lifts and lift buttons, door handles, public bathrooms and electronic room keys.
Back of House: In the areas of Hotel Metropole Geneve where our colleagues work in non-guest areas, Hotel Metropole Geneve has increased the frequency of cleaning and is focusing on regularly touched and used areas like staff entrances, locker rooms, laundry rooms and staff administration offices.
Do not hesitate to contact us if you have any concerns or questions.